A great way to start the Administering Avaya Call Management System (ASAC-0021) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 21260T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Administering Call Management System exam.
Our team of experts has composed this Avaya 21260T exam preparation guide to provide the overview about Avaya Avaya Administering Call Management System exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Administering Call Management System exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Administering Call Management System certification exam.
Avaya 21260T Exam Overview:
|
Exam Name
|
Avaya Administering Call Management System |
| Exam Number | 21260T Administering Call Management System |
| Exam Price | $125 USD |
| Duration | 60 minutes |
| Number of Questions | 30 |
| Passing Score | 70% |
| Exam Registration |
Avaya Learning Center OR Pearson VUE |
| Sample Questions | Avaya 21260T Sample Questions |
| Practice Exam | Administering Avaya Call Management System (ASAC-0021) Practice Test |
Avaya 21260T Exam Topics:
| Section | Objectives |
|---|---|
|
Administering Call Management System
|
- Administer the CMS Dictionary
- Administer ACDs - Administer Split/Skill Call Profiles - Administer VDNs - Administer Vector Configuration - Administer VDN Assignments - Administer Call Work Codes - Administer Trunk Groups - Administer Exceptions - Describe Avaya CMS Supervisor Interface and Basics. - Describe the administration of exceptions and user permissions - Describe the administration of agents and the call center - Describe CMS Configuration changes. - Define the process for scripting CMS operations |
Avaya Administering Call Management System Exam Description:
The Administering Call Management System Test is a requirement to earn the ASAC-0021, Administering Avaya Call Management System credential. This online test has 30 questions and the minimum passing score is 70% (21 of 30 correct). The candidate has 60 minutes to complete this online test.