Avaya 33160X Certification Exam Sample Questions and Answers

Workforce Engagement Support Dumps, 33160X Dumps, Avaya Workforce Engagement Support PDF, 33160X PDF, Workforce Engagement Support VCE, Avaya Workforce Engagement Support Questions PDF, Avaya Exam VCE, Avaya 33160X VCE, Workforce Engagement Support Cheat SheetBefore you write the Avaya Workforce Engagement Support (33160X) certification exam, you may have certain doubts in your mind regarding the pattern of the test, the types of questions asked in it, the difficulty level of the questions and time required to complete the questions. These Avaya Workforce Engagement Support (ACSS-3308) sample questions and demo exam help you in removing these doubts and prepare you to take the test.

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Avaya 33160X (Workforce Engagement Support) Sample Questions:

01. When a user cannot access the Avaya Workforce Engagement portal, which troubleshooting step should be taken first?
a) Reset the user's password
b) Reboot the server
c) Check network connectivity
d) Reinstall the software
 
02. What are the key steps involved in integrating Avaya Workforce Engagement Framework with existing telephony systems?
(Choose Three)
a) Configuring the telephony settings
b) Updating firmware on all devices
c) Installing necessary drivers
d) Setting up call recording parameters
e) Ensuring network connectivity
 
03. Which tools are most effective for monitoring and troubleshooting real-time performance in Avaya Workforce Engagement?
a) Performance monitoring tools, real-time analytics, system logs
b) Storage management tools, user access reports, backup logs
c) Network diagnostic tools, firewall settings, encryption logs
d) Call duration logs, user activity reports, retention period settings
 
04. Why is it important to verify codec compatibility when troubleshooting recording issues in Avaya Contact Recorder Advanced?
a) To extend data retention periods
b) To minimize system load
c) To increase call recording capacity
d) To ensure proper audio encoding and decoding
 
05. How does the Avaya Workforce Engagement System enhance workforce productivity?
a) By providing real-time call analytics
b) By integrating with CRM systems for better customer insights
c) By offering tools for performance evaluation and coaching
d) By automating call routing and distribution
 
06. When should an administrator perform a system health check in Avaya Workforce Engagement?
a) Quarterly
b) Daily
c) Weekly
d) Monthly
 
07. During a system migration, what is the most critical data to transfer to ensure continuity?
a) User profiles
b) System logs
c) Recorded calls
d) Configuration settings
 
08. What is a critical consideration when selecting the server hardware for Avaya Workforce Engagement Framework?
(Choose Two)
a) Processor speed
b) Brand of the server
c) Compatibility with other Avaya products
d) Warranty period
 
09. During the installation of Avaya Workforce Engagement Framework, what security measure should be implemented to protect data?
(Choose Two)
a) Use of strong passwords
b) Configuring SSL certificates
c) Disabling firewalls
d) Enabling guest access
 
10. How does Avaya Workforce Engagement System utilize recorded calls for performance improvement?
a) By analyzing call durations
b) By providing detailed call analytics for training and coaching
c) By routing calls to the most experienced agents
d) By storing calls in a cloud-based system

Solutions:

Question: 01

Answer: c

Question: 02

Answer: a, d, e

Question: 03

Answer: a

Question: 04

Answer: d

Question: 05

Answer: c

Question: 06

Answer: b

Question: 07

Answer: d

Question: 08

Answer: a, c

Question: 09

Answer: a, b

Question: 10

Answer: b

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