A great way to start the Avaya Workforce Management Technical Associate (ASTA-9040) (Workforce Management Implementation and Maintenance) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 5304 certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Workforce Management Implementation and Maintenance exam.
Our team of experts has composed this Avaya 5304 exam preparation guide to provide the overview about Avaya Workforce Management Implementation and Maintenance exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Workforce Management Implementation and Maintenance exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Workforce Management Implementation and Maintenance certification exam.
Avaya 5304 Exam Overview:
|
Exam Name
|
Avaya Workforce Management Implementation and Maintenance |
| Exam Number | 5304 Workforce Management Implementation and Maintenance |
| Exam Price | $125 USD |
| Duration | 90 minutes |
| Number of Questions | 45 |
| Passing Score | 71% |
| Exam Registration |
OR
|
| Sample Questions | Avaya 5304 Sample Questions |
| Practice Exam | Avaya Workforce Management Technical Associate (ASTA-9040) Practice Test |
Avaya 5304 Exam Topics:
| Section | Objectives |
|---|---|
| Architecture |
- Describe the Workforce Management (WFM)
- Describe Documentation and Resources - Describe the Workforce Management Architecture |
| Configuration |
- Validate License Components
- Configure Server Roles - Describe WFM Configuration Workflow - Configure Data Sources and Data Source Groups - Configure Work Queues - View Activities and Activity Types - Describe How Adherence Data are Collected and Mapped to Activities - Manage the Integration Server and the Integration Packages - Install and Configure Adapters - Configure the Adapters Required for the Scorecard Application |
| Maintenance |
- Perform Database Maintenance
- Use System Logs to Monitor and Troubleshoot |
Avaya Workforce Management Implementation and Maintenance Exam Description:
The Avaya Workforce Management Implementation and Maintenance Test is a requirement to earn the Avaya Workforce Management Technical Associate (ASTA - 9040) credential. This online test has 45 questions and the minimum passing score is 71% (32 of 45 correct). The candidate has 90 minutes to complete this online test.