Avaya 61451T Certification Exam Sample Questions and Answers

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Avaya 61451T (Administering Aura Communication Manager Specialized) Sample Questions:

01. What best practices are associated with managing different types of logs in Communication Manager?
a) Regularly deleting logs to free up storage
b) Analyzing logs daily to detect anomalies
c) Keeping all logs indefinitely for compliance
d) Encrypting logs to protect sensitive information
 
02. How are system reset levels strategically used in Communication Manager?
a) To reset user passwords periodically
b) To manage system updates and patches
c) To revert systems to known good states during troubleshooting
d) To enforce compliance with international standards
 
03. Why are live monitoring and trace commands valuable in system maintenance?
a) They provide historical data analysis.
b) They allow for immediate correction of network issues.
c) They automate most of the administrative tasks.
d) They reduce the need for manual system checks.
 
04. What role do Alarms, Error, and Event reports play in troubleshooting Communication Manager?
a) They predict future system errors and failures.
b) They provide real-time status of all active calls.
c) They help in identifying and diagnosing system issues.
d) They archive old data for compliance.
 
05. In what ways does Alternate Route Selection (ARS) work to improve communication efficiency?
(Choose Three)
a) It reduces costs by choosing cheaper routes.
b) It improves call quality by selecting the best available network.
c) It increases security by frequently changing routes.
d) It ensures business continuity by providing backup routes.
e) It minimizes the need for manual intervention in routing decisions.
 
06. Why is the Meet-me Conference feature beneficial for large organizations?
a) It automatically records all discussions for compliance.
b) It allows participants to join meetings from any location.
c) It provides a detailed analytics report post-conference.
d) It enhances the network security for sensitive meetings.
 
07. What is essential when creating a Meet-me Conference Vector in Communication Manager?
a) Assigning a VDN that participants dial to join the conference
b) Configuring the vector to handle overflow calls automatically
c) Setting a password for conference entry
d) Ensuring that each vector has a unique IP address
 
08. How do Basic Hunt Groups operate within Communication Manager to improve call handling?
a) By encrypting the call data within the group
b) By locking stations that are not actively participating in call handling
c) By allowing all calls to be picked up by the first available agent
d) By ensuring that calls are never missed, as they are distributed among group members
 
09. What scenarios are ideally suited for using the Call Pickup feature?
(Choose Two)
a) When employees are away from their desks but still need to answer calls
b) For high-security environments requiring station locking
c) In busy office environments where timely call answering is critical
d) When calls need encryption
 
10. How does the EC500 feature support mobile workforce management?
a) By enabling GPS tracking of mobile devices.
b) By providing remote access to office telephony features.
c) By allowing real-time data syncing across devices.
d) By increasing mobile device battery life during calls.

Solutions:

Question: 01

Answer: d

Question: 02

Answer: c

Question: 03

Answer: b

Question: 04

Answer: c

Question: 05

Answer: a, d, e

Question: 06

Answer: b

Question: 07

Answer: a

Question: 08

Answer: d

Question: 09

Answer: a, c

Question: 10

Answer: b

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