A great way to start the Avaya Experience Platform Agent (ASUC-0001) (Experience Platform Agent Proficient) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 62420T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Experience Platform Agent Proficient exam.
Our team of experts has composed this Avaya 62420T exam preparation guide to provide the overview about Avaya Experience Platform Agent Proficient exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Experience Platform Agent Proficient exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Experience Platform Agent Proficient certification exam.
Avaya 62420T Exam Overview:
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Exam Name
|
Avaya Experience Platform Agent Proficient |
| Exam Number | 62420T Experience Platform Agent Proficient |
| Exam Price | $125 USD |
| Duration | 30 minutes |
| Number of Questions | 20 |
| Passing Score | 70% |
| Exam Registration |
OR
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| Sample Questions | Avaya 62420T Sample Questions |
| Practice Exam | Avaya Experience Platform Agent (ASUC-0001) Practice Test |
Avaya 62420T Exam Topics:
| Objectives |
|---|
| Use Avaya Workspaces and initialize the client |
| Use the client features that support all types of interactions |
| Use the client to do research |
| Access and utilize features for voice interactions |
| Access and utilize features for chat interactions |
| Access and utilize features for messaging interactions |
| Receive coaching and barge-in for chat or messaging |
| Explain how contacts can be used |
| Explain the use of integrations with CRM applications |
Avaya Experience Platform Agent Proficient Exam Description:
The AXP Public Cloud Agent Proficient Test is a requirement to earn the AXP Public Cloud Agents (ASUC-0001) Digital Badge. This online test has 20 questions, and the minimum passing score is 70% (14 of 20 correct). The candidate has 30 minutes to complete this online test.