A great way to start the Avaya Workplace Attendant Technical Associate (ASTA-9170) (Integrating Workplace Attendant Specialized) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 71720T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Integrating Workplace Attendant Specialized exam.
Our team of experts has composed this Avaya 71720T exam preparation guide to provide the overview about Avaya Integrating Avaya Workplace Attendant Specialized exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Integrating Workplace Attendant Specialized exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Integrating Workplace Attendant Specialized certification exam.
Avaya 71720T Exam Overview:
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Exam Name
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Integrating Avaya Workplace Attendant Specialized |
| Exam Number | 71720T Integrating Workplace Attendant Specialized |
| Exam Price | $125 USD |
| Duration | 90 minutes |
| Number of Questions | 33 |
| Passing Score | 70% |
| Exam Registration |
OR
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| Sample Questions | Avaya 71720T Sample Questions |
| Practice Exam | Avaya Workplace Attendant Technical Associate (ASTA-9170) Practice Test |
Avaya 71720T Exam Topics:
| Section | Objectives |
|---|---|
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Introduction to Avaya Workplace Attendant
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- Avaya Workplace Attendant Overview
- Avaya Workplace Attendant: Efficiency is the key - Introducing Avaya Attendant: Unified communications for the front desk - Leveraging the power of the Avaya Breeze® Client SDK |
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Avaya Workplace Attendant Architecture and Components
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- Avaya Workplace Attendant Architecture
- Avaya Workplace Attendant Core Solution Components
- Avaya Workplace Attendant Components
- Multi Instance |
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Avaya Workplace Attendant Platform and System Requirements
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- Platform requirements for the Avaya Workplace Attendant
- Avaya Workplace Attendant Client System Requirements - Avaya Workplace Attendant Deskphone Modes - Avaya Workplace Attendant Computer Modes - Quick Walkthrough CM,AAMS,SMGR.SM,Breeze |
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Quick Walk through AWPA Requirements
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- Platform and System requirements for the Avaya Workplace Attendant
- Avaya Workplace Attendant Client System Requirements - Avaya Workplace Attendant Deskphone Modes - Avaya Workplace Attendant Computer Modes - Quick Walkthrough CM,AAMS,SMGR.SM,Breeze |
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Performance Specification for Avaya Workplace Attendant
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- Avaya Workplace Attendant Principle terms for Solution Specifications
- Avaya Workplace Attendant Solution Specifications - Avaya Workplace Attendant snap-in specifications - Avaya Workplace Attendant user specifications - Avaya Workplace Attendant topic specifications |
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Avaya Workplace Attendant Licenses
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- Avaya Attendant License requirment
- Installing the license file in WebLM of System Manager |
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Deployment Options for Avaya Workplace Attendant
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- Avaya Workplace Attendant Standard Availability Deployment
- Avaya Workplace Attendant Co-deployment with Presence Services - Avaya Workplace Attendant with High Availability Deployment - Avaya Workplace Attendant Disaster Recovery Deployment - Avaya Workplace Attendant Geo Redundancy |
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System Manager configuration for Avaya Breeze Platform
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- Integrating the Avaya Breeze® platform to route calls to the Avaya Breeze® cluster
- Configuring System Manager to route calls to the Avaya Breeze® cluster - Administrating how to create a locations - Administering an Avaya Breeze platform SIP Entity - Administering the Avaya Breeze® platform Entity Link - Creating a routing policy to an Avaya Breeze platform Server - Creating a dial pattern for Avaya Breeze server |
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System Manager configuration for Breeze Instance
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- Enabling implicit users applications for SIP users
- Verifying the Avaya Breeze® 1 platform Entity Link connection - Verifying Avaya Breeze® platform elements in System Manager - Administering an Avaya Breeze® 1 platform instance |
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Verifying Avaya Breeze
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- Requirements & Checklist for deploying Avaya Breeze® platform
- Verifying Resource Assignment for Deployed Breeze. - Verifying Avaya Breeze® platform |
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Overview Call Park and Page
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- Call Park and Page Overview
- Call Park and Page Call Flow - Deployment Options |
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Deploying Call Park and Page Snap-in
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- Loading, Installing and configuring of attributes for the Call Park and Page Snap-in
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Deploying Avaya Workplace Attendant Snap-in
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- Deploying the Avaya Workplace Attendant Snap-in
- Deploying Avaya Workplace Attendant Snap-in - Installing Avaya Workplace Attendant Attendant Snap-in |
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Creating Avaya Workplace Attendant Superadmin
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- Configuring Attributes for Avaya Workplace Attendant Snap-in
- Creating administrators for Avaya Breeze® 1 platform server cluster |
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Creating a Snap-in Service Profile
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- Creating a Service Profile
- Assigning a service profile to implicit user - Configuring service invocation for service profiles - Avaya snap-in Service Profile |
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Deploying Presence Services Connector for Avaya Workplace Attendant
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- PS connector Overview
- PS Connector Status Verification - Deploying Presence Services Connector snap-in - Administer Installing Presence Services Connector snap-in - Administer Attributes Configuration for Presence Service Connector |
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Verifying and Configuring Avaya Aura Media Server
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- Assigning Avaya Aura® Media Server for Use with Avaya Breeze® Platform
- Administering Avaya Aura® Media Server SIP Entity - Administering the Avaya Aura® Media Server Entity Link - Breeze Communication with AAMS - Verify the working status of the Avaya Aura Media Server - Verifying Installed Avaya Aura® Media Server License Settings - Verifying Avaya Aura® Media Server Entity Link Connection - Configuring Avaya Aura® Media Server Host Name Resolution - Administering Avaya Aura® Media Server URI - Configuring Avaya Workplace Attendant announcements in Media Server |
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Configuring Announcements in Avaya Aura® Media Server
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- Announcements for Avaya Workplace Attendant
- Configuring Avaya Workplace Attendant announcements in Media Server |
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Deploying Avaya Workplace Attendant client
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- Checklist for deploying the Avaya Workplace® Attendant client
- Installing the Avaya Workplace Attendant - Installing the System Manager Root CA certificate |
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Configuring Avaya Workplace Attendant client
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- Launching Avaya Workplace Attendant
- Configuring Phone Service - Adding Attendants - Sign-into the Avaya Workplace Attendant client - Add new Attendant Users - Create new Administrators - Configuring the Audio Modes |
Avaya Integrating Workplace Attendant Specialized Exam Description:
The 71720T is a requirement to earn the Avaya IX™ Workplace Attendant Technical Associate (ASTA - 9170) credential. This online test has 33 questions and the minimum passing score is 70% (23 of 33 correct). The candidate has 90 minutes to complete this online test.