Avaya 77900T Certification Exam Sample Questions and Answers

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Avaya 77900T (Control Manager R9 Implementation and Support) Sample Questions:

01. What component is essential for Avaya Control Manager's API Web Services to function optimally?
a) .NET Framework 
b) Java Runtime Environment
c) Node.js
d) Python Interpreter
 
02. To assign a work assignment to an agent in Avaya Control Manager, you would typically navigate to which section?
a) User Management
b) Work Assignment
c) Agent Configuration
d) Task Allocation
 
03. Which tasks are critical when configuring Avaya Control Manager to support Oceana™?
(Choose Three)
a) Defining user roles and permissions
b) Configuring data sources and integrations
c) Setting communication protocols
d) Establishing performance benchmarks
e) Assigning network resources
 
04. How should agents be effectively managed within Avaya Control Manager to optimize work assignments?
(Choose Two)
a) By monitoring performance metrics
b) By customizing user access levels
c) By scheduling based on skill sets
d) By limiting call volumes
 
05. What must be taken into account when administering agents’ work assignments in Avaya Control Manager?
a) Geographical location of agents
b) The age of the hardware used by agents
c) Agents’ individual skills and workload
d) Time zones of customers
 
06. When configuring Avaya Control Manager dialing plans, what factors must be considered?
(Choose Three)
a) Area code restrictions
b) International call settings
c) Emergency number programming 
d) User preferences
e) Historical call data
 
07. In the context of CM, what should be checked first when users experience dropped calls frequently?
a) User endpoint configurations
b) Network traffic logs
c) System update logs
d) Call routing rules
 
08. When addressing errors during the installation of Avaya CMS, which of the following should be verified?
(Choose Three)
a) Hardware compatibility
b) Software version alignment
c) Network configurations
d) User access levels
e) Electrical setups
 
09. Which option best describes the integration process of Avaya LDAP with Avaya Control Manager?
a) Setting up backup and recovery processes
b) Migrating existing user data to Avaya LDAP
c) Linking Avaya LDAP with external security services
d) Ensuring compatibility between directory services and Avaya applications
 
10. Where can administrators find details on Avaya Control Manager's licensing components?
a) In the product datasheet
b) In the user guide
c) On the Avaya website
d) In the licensing agreement

Solutions:

Question: 01

Answer: a

Question: 02

Answer: b

Question: 03

Answer: a, b, d

Question: 04

Answer: a, c

Question: 05

Answer: c

Question: 06

Answer: a, b, c

Question: 07

Answer: b

Question: 08

Answer: a, b, c

Question: 09

Answer: d

Question: 10

Answer: b

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