A great way to start the Avaya IP Office Platform Technical Associate Support (ASTA-3000) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 78202T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya IP Office Platform Support exam.
Our team of experts has composed this Avaya 78202T exam preparation guide to provide the overview about Avaya Avaya IP Office Platform Support exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya IP Office Platform Support exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya IP Office Platform Support certification exam.
Avaya 78202T Exam Overview:
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Exam Name
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Avaya IP Office Platform Support |
| Exam Number | 78202T IP Office Platform Support |
| Exam Price | $125 USD |
| Duration | 45 minutes |
| Number of Questions | 30 |
| Passing Score | 70% |
| Exam Registration |
Avaya Learning Center OR PEARSON VUE |
| Sample Questions | Avaya 78202T Sample Questions |
| Practice Exam | Avaya IP Office Platform Technical Associate Support (ASTA-3000) Practice Test |
Avaya 78202T Exam Topics:
| Section | Objectives |
|---|---|
| Understanding of Avaya IP Office Platform and Security Administration |
- Recognize foundational Avaya products like the IP Office 500V2A that establish a communications network and understand the Avaya Session Border Controller's role in enhancing SIP-based network security through application-layer protection.
- Understand the default security settings and service users crucial for user synchronization between Avaya IP Office and one-X Portal, and identify the required credentials for accessing security settings in IP Office Manager. |
| Data Backup, Restoration, and System Upgrades: | - Explain the essential protocols for establishing remote backup connections and identify optimal backup solutions and storage locations. Demonstrate competence in system upgrade processes, including managing operating system transitions and executing successful system restorations. |
| Call Flow Configuration and System Monitoring: |
- Explain the primary function and configuration of Incoming Call Routes (ICR) and understand their significance in managing the treatment and routing of incoming calls, along with the role of 'Local URI' within SIP URI channels for identifying calls on SIP trunks.
- Implement procedures for handling unmatched ARS short codes during outgoing call attempts, including routing calls to alternate paths, and recognize best practices for accessing external lines using ARS forms and user rights short codes. - Grasp the configuration and function of the Dial Delay Count, which dictates the number of digits needed before starting a call, and establish strategies for managing calls outside of the set time profile, such as routing to an "Out-of-Hours Route." - Identify the first step in the call flow process when a number is dialed, emphasizing the verification of the user directory, and differentiate among the line types in IP Office, particularly noting that SIP lines support en bloc dialing. |
| System Status, Troubleshooting, and Alarm Management |
- Utilize the System Status Application (SSA) and tools like RTCP Monitoring to troubleshoot VoIP issues, such as excessive lag time, and to display critical system resources, including CPU utilization and license status.
- Use the System Status Application to identify the IP address of an IP extension and to view historical events and alarms on a trunk, while understanding the significance of alarm colors, with a focus on red alarms that indicate active issues. - Understand the process of sending alarm notifications to Avaya IP Office support engineers via SMTP and the importance of using System Monitor with ISDN L3 filter options to address dropped ISDN/PRI calls. - Recognize the key information displayed when connecting to Avaya IP Office using System Monitor, including system uptime since the last reboot, to enhance monitoring and troubleshooting efforts. |
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Integrated System Logging and Network Diagnostics
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- This category encompasses the skills and knowledge required to manage system log files effectively and perform detailed network diagnostics using tools like Wireshark. It highlights the integration of both log management and network analysis to ensure comprehensive troubleshooting and resolution of technical issues.
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Avaya IP Office Platform Support Exam Description:
The test is tied to the Avaya IP Office™ Platform Technical Associate Support (ASTA-3000). This online test has 30 questions, and the minimum passing score is 70% (21 of 30 correct). The candidate has 45 minutes to complete this online test.