Aura Call Center Elite Implementation Certification Syllabus
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- Cisco Certification
- 010-151: Supporting Cisco Data Center System Devices (DCTECH)
- 100-490: Supporting Cisco Routing and Switching Network Devices (RSTECH)
- 100-890: Supporting Cisco Collaboration Devices (CLTECH)
- 200-201: Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)
- 200-301: Implementing and Administering Cisco Solutions (CCNA)
- 200-901: Developing Applications and Automating Workflows using Cisco Platforms (DEVASC)
- 300-215: Conducting Forensic Analysis and Incident Response Using Cisco Technologies for CyberOps (CBRFIR)
- 300-220: Conducting Threat Hunting and Defending using Cisco Technologies for CyberOps (CBRTHD)
- 300-410: Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)
- 300-415: Implementing Cisco SD-WAN Solutions (ENSDWI)
- 300-420: Designing Cisco Enterprise Networks (ENSLD)
- 300-425: Designing Cisco Enterprise Wireless Networks (ENWLSD)
- 300-430: Implementing Cisco Enterprise Wireless Networks (ENWLSI)
- 300-435: Automating and Programming Cisco Enterprise Solutions (ENAUTO)
- 300-440: Cisco Designing and Implementing Cloud Connectivity (ENCC)
- 300-445: Cisco Designing and Implementing Enterprise Network Assurance (ENNA)
- 300-510: Implementing Cisco Service Provider Advanced Routing Solutions (SPRI)
- 300-515: Implementing Cisco Service Provider VPN Services (SPVI)
- 300-535: Automating and Programming Cisco Service Provider Solutions (SPAUTO)
- 300-540: Designing and Implementing Cisco Service Provider Cloud Network Infrastructure (SPCNI)
- 300-610: Designing Cisco Data Center Infrastructure (DCID)
- 300-620: Implementing Cisco Application Centric Infrastructure (DCACI)
- 300-630: Implementing Cisco Application Centric Infrastructure - Advanced (DCACIA)
- 300-635: Automating and Programming Cisco Data Center Solutions (DCAUTO)
- 300-710: Securing Networks with Cisco Firepower (SNCF)
- 300-715: Implementing and Configuring Cisco Identity Services Engine (SISE)
- 300-720: Securing Email with Cisco Email Security Appliance (SESA)
- 300-725: Securing the Web with Cisco Web Security Appliance (SWSA)
- 300-730: Cisco Implementing Secure Solutions with Virtual Private Networks (SVPN)
- 300-735: Automating and Programming Cisco Security Solutions (SAUTO)
- 300-740: Cisco Designing and Implementing Secure Cloud Access for Users and Endpoints (SCAZT)
- 300-810: Implementing Cisco Collaboration Applications (CLICA)
- 300-815: Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
- 300-820: Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)
- 300-835: Automating Cisco Collaboration Solutions (CLAUTO)
- 300-910: Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS)
- 300-915: Developing Solutions using Cisco IoT and Edge Platforms (DEVIOT)
- 300-920: Developing Applications for Cisco Webex and Webex Devices (DEVWBX)
- 350-201: Performing CyberOps Using Cisco Security Technologies (CBRCOR)
- 350-401: Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)
- 350-501: Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR)
- 350-601: Implementing and Operating Cisco Data Center Core Technologies (DCCOR)
- 350-701: Implementing and Operating Cisco Security Core Technologies (SCOR)
- 350-801: Implementing Cisco Collaboration Core Technologies (CLCOR)
- 350-901: Developing Applications Using Cisco Core Platforms and APIs (DEVCOR)
- 400-007: Cisco Certified Design Expert (CCDE)
- 500-052: Deploying Cisco Unified Contact Center Express (UCCXD)
- 500-174: FlexPod Implementation and Administration (FPIMPADM)
- 500-220: Engineering Cisco Meraki Solutions (ECMS)
- 500-420: Cisco AppDynamics Associate Performance Analyst (CAAPA)
- 500-425: Cisco AppDynamics Associate Administrator (CAAA)
- 500-430: Cisco AppDynamics Professional Implementer (CAPI)
- 500-442: Administering Cisco Contact Center Enterprise (CCEA)
- 500-443: Cisco Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
- 500-444: Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT)
- 500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
- 500-470: Cisco Enterprise Networks SDA, SDWAN and ISE Exam for System Engineers (ENSDENG)
- 500-490: Designing Cisco Enterprise Networks for Field Engineers (ENDESIGN)
- 500-560: Cisco Networking - On-Premise and Cloud Solutions (OCSE)
- 500-650: Designing Cisco Application Centric Infrastructure (DCACID)
- 500-710: Cisco Video Infrastructure Implementation (VII)
- 500-750: Cisco Network Security Specialist (CNSS)
- 700-105: Cisco Midsize Collaboration Solutions for Account Managers (MCAM)
- 700-150: Introduction to Cisco Sales (ICS)
- 700-240: Cisco Environmental Sustainability Overview (CESO)
- 700-245: Cisco Environmental Sustainability Practice-Building (ESPB)
- 700-250: Cisco Small and Medium Business Sales (SMBS)
- 700-651: Cisco Collaboration Architecture Sales Essentials (CASE)
- 700-680: Cisco Collaboration SaaS (CSaaS)
- 700-695: Cisco Collaboration SaaS Authorization for PreSales Engineer (CSaaSSE)
- 700-750: Cisco Small and Medium Business Engineer (SMBE)
- 700-760: Cisco Security Architecture for Account Managers (SAAM)
- 700-805: Cisco Renewals Manager (CRM)
- 700-826: Cisco IoT Essentials for Account Managers (IOTAM)
- 700-841: Cisco IoT Advantage for System Engineers (IOTASE)
- 700-846: Cisco IoT Advantage for Account Managers (IOTAAM)
- 820-605: Cisco Customer Success Manager (CSM)
- CWNP Certification
- CWAP-404: CWNP Wireless Analysis Professional (CWAP)
- CWDP-304: CWNP Wireless Design Professional (CWDP)
- CWICP-202: CWNP Wireless IoT Connectivity Professional (CWICP)
- CWIDP-401: CWNP Wireless IoT Design Professional (CWIDP)
- CWIIP-302: CWNP Wireless IoT Integration Professional (CWIIP)
- CWISA-102: CWNP Wireless IoT Solutions Administrator (CWISA)
- CWNA-109: CWNP Wireless Network Administrator (CWNA)
- CWS-101: CWNP Wireless Specialist (CWS)
- CWSP-207: CWNP Wireless Security Professional (CWSP)
- CWT-101: CWNP Wireless Technician (CWT)
- Hitachi Vantara Certification
- HCE-3210: Hitachi Vantara Certified Specialist - NAS Solutions Architect
- HCE-3700: Hitachi Vantara Performance Architect Expert
- HCE-3710: Hitachi Vantara Certified Expert - Replication Solutions Architect
- HCE-5210: Hitachi Vantara NAS Solutions Implementation Specialist
- HCE-5211: Hitachi Vantara NAS Systems Implementation Specialist
- HCE-5400: Hitachi Vantara Content Solutions Implementation Expert
- HCE-5420: Hitachi Vantara Certified Specialist - Hitachi Content Platform Implementation
- HCE-5700: Hitachi Vantara Block Storage Solutions Implementation Expert
- HCE-5710: Hitachi Vantara Certified Expert - Replication Solutions Implementation
- HCE-5711: Hitachi Vantara Replication and Migration Solutions Implementation Expert
- HCE-5910: Hitachi Vantara Pentaho Business Analytics Implementation Specialist
- HCE-5920: Hitachi Vantara Pentaho Data Integration Implementation Specialist
- HQT-0050: Hitachi Vantara Qualified Associate - Storage Concepts
- HQT-1024: Hitachi Vantara Solution Selling Professional
- HQT-2002: Hitachi Vantara Presales Solution Positioning Professional
- HQT-2003: Hitachi Vantara Presales Technical Foundation Professional
- HQT-2124: Hitachi Vantara Presales Data Infrastructure Foundation Professional
- HQT-2224: Hitachi Vantara Presales Data Solutions Foundation Professional
- HQT-2924: Hitachi Vantara Presales Data Operations Foundation Professional
- HQT-4160: Hitachi Vantara VSP 5000 Series Installation Professional
- HQT-4180: Hitachi Vantara VSP Midrange Family Installation Professional
- HQT-4210: Hitachi Vantara Qualified Professional - NAS Installation
- HQT-4230: Hitachi Vantara VSP One File Installation Professional
- HQT-4420: Hitachi Vantara Content Platform Installation Professional
- HQT-6200: Hitachi Vantara NAS Administration Professional
- HQT-6420: Hitachi Vantara Content Platform Administration Professional
- HQT-6430: Hitachi Vantara Content Platform for Cloud Scale Administration Professional
- HQT-6701: Hitachi Vantara Storage Performance Analysis with Ops Center Analyzer Professional
- HQT-6711: Hitachi Vantara Ops Center Protection Professional
- HQT-6712: Hitachi Vantara Global-Active Device Management and Operations Professional
- HQT-6713: Hitachi Vantara In-System Replication Management Professional
- HQT-6714: Hitachi Vantara Universal Replicator management Professional
- HQT-6721: Hitachi Vantara Enterprise Storage for Mainframe Management Professional
- HQT-6741: Hitachi Vantara Ops Center Administration Professional
- HQT-6751: Hitachi Vantara Ops Center Operations Associate
- HQT-6761: Hitachi Vantara Ops Center Automation Professional
- HQT-6771: Hitachi Vantara Ops Center Analyzer Management Professional
- Avaya Certification
- 33140X: Avaya Experience Portal with POM Support
- 33160X: Avaya Workforce Engagement Support
- 5304: Avaya Workforce Management Implementation and Maintenance
- 60450T: Avaya AXP (On-Prem +Connect) Agent
- 60470T: Avaya AXP (On-Prem +Connect) Supervisor
- 61451T: Administering Avaya Aura Communication Manager Specialized
- 62420T: Avaya AXP Public Cloud Agent
- 62520T: Avaya AXP Public Cloud Supervisor
- 64022T: Administering Avaya Cloud Office Specialized
- 67200T: Administering Avaya IP Office Platform Specialized
- 70190T: Avaya Installing and Supporting Call Management System
- 70911T: Administering Avaya Control Manager
- 71201X: Avaya Aura Core Components Implement
- 71301X: Avaya Aura Communications Applications Implement
- 71402X: Avaya Meetings Server Implement
- 71720T: Integrating Avaya Workplace Attendant R5 Specialized
- 71801X: Avaya Messaging Support
- 72201X: Avaya Aura Core Components Support
- 72402X: Avaya Meetings Server Support
- 7392X: Avaya AXP On-Prem (formerly Avaya Aura CC Elite) Implementation
- 77201X: Avaya IP Office Platform Implement
- 77900T: Avaya Control Manager R9 Implementation and Support
- 78201X: Avaya IP Office Platform Support
- H3C Technical Certification
- GB0-192: H3C Routing and Switching Essentials (H3CNE-RS+)
- GB0-342: Building an H3C WLAN (H3CSE-WLAN)
- GB0-372: H3C Advanced Routing and Switching Technology 1 (H3CSE-RS+)
- GB0-382: H3C Advanced Routing and Switching Technology 2 (H3CSE-RS+)
- GB0-392: H3C Constructing Secure Optimized WANs (H3CSE-RS+)
- GB0-510: H3C Constructing Small- and Medium-Sized Enterprise Security Networks (H3CNE-Security)
- GB0-601: Configuring and managing H3C rack-mounted servers (H3CNE-Server)
- GB0-713: Deploy and Manage the H3C CAS virtualization platform (H3CNE-Cloud)
- Nuage Networks Certification
- Cisco Certification
- Juniper Certification
- JN0-105: Juniper Junos Associate (JNCIA-Junos)
- JN0-1103: Juniper Design Associate (JNCIA-Design)
- JN0-214: Juniper Cloud Associate (JNCIA-Cloud)
- JN0-223: Juniper Automation and DevOps Associate (JNCIA-DevOps)
- JN0-231: Juniper Security Associate (JNCIA-SEC)
- JN0-252: Juniper Mist AI, Associate (JNCIA-MistAI)
- JN0-280: Juniper Data Center Associate (JNCIA-DC)
- JN0-335: Juniper Security Specialist (JNCIS-SEC)
- JN0-351: Juniper Enterprise Routing and Switching Specialist (JNCIS-ENT)
- JN0-363: Juniper Service Provider Routing and Switching Specialist (JNCIS-SP)
- JN0-422: Juniper Automation and DevOps Specialist (JNCIS-DevOps)
- JN0-451: Juniper Mist AI Wireless, Specialist (JNCIS-MistAI-Wireless)
- JN0-460: Juniper Mist AI Wired, Specialist (JNCIS-MistAI-Wired)
- JN0-480: Juniper Data Center Specialist (JNCIS-DC)
- JN0-637: Juniper Security Professional (JNCIP-SEC)
- JN0-649: Juniper Enterprise Routing and Switching Professional (JNCIP-ENT)
- JN0-664: Juniper Service Provider Routing and Switching Professional (JNCIP-SP)
- JN0-683: Juniper Data Center Professional (JNCIP-DC)
- NetApp Certification
- NS0-004: NetApp Technology Solutions Professional (NCTSP)
- NS0-014: NetApp Implementation Engineer MetroCluster Specialist (NCIE-MetroCluster)
- NS0-163: NetApp Data Administrator ONTAP (NCDA ONTAP)
- NS0-175: Cisco and NetApp FlexPod Design Specialist (FlexPod)
- NS0-176: Cisco and NetApp FlexPod Implementation and Administration Specialist
- NS0-184: NetApp Storage Installation Engineer ONTAP (NCSIE)
- NS0-194: NetApp Support Engineer (NCSE)
- NS0-304: NetApp Hybrid Cloud Administrator (NCHC-Admin)
- NS0-404: NetApp Hybrid Cloud Implementation Engineer (NCHCIE)
- NS0-516: NetApp Implementation Engineer SAN Specialist E-Series (NCIE)
- NS0-521: NetApp Implementation Engineer SAN Specialist, ONTAP (NCIE-SAN)
- NS0-528: NetApp Implementation Engineer Data Protection Specialist (NCIE-DPS)
- NS0-593: NetApp Support Engineer ONTAP Specialist (NCSE ONTAP)
- NS0-604: NetApp Hybrid Cloud Architect (NCHC Architect)
- NS0-701: NetApp Cloud and Storage Services Engineer Professional (NCCSSE-Professional)
- Palo Alto Certification
- PCCET: Palo Alto Cybersecurity Entry-level Technician
- PCCSE: Palo Alto Cloud Security Engineer
- PCDRA: Palo Alto Detection and Remediation Analyst
- PCNSA: Palo Alto Network Security Administrator
- PCNSE: Palo Alto Network Security Engineer
- PCSAE: Palo Alto Security Automation Engineer
- PCSFE: Palo Alto Software Firewall Engineer
- Fortinet Certification
- FCP_FAC_AD-6.5: Fortinet FCP - FortiAuthenticator 6.5 Administrator
- FCP_FAZ_AN-7.4: Fortinet FCP - FortiAnalyzer 7.4 Analyst
- FCP_FCT_AD-7.2: Fortinet FCP - FortiClient EMS 7.2 Administrator
- FCP_FGT_AD-7.4: Fortinet FCP - FortiGate 7.4 Administrator
- FCP_FMG_AD-7.4: Fortinet FCP - FortiManager 7.4 Administrator
- FCP_FWB_AD-7.4: Fortinet FCP - FortiWeb 7.4 Administrator
- FCP_WCS_AD-7.4: Fortinet FCP - AWS Cloud Security 7.4 Administrator
- FCP_ZCS_AD-7.4: Fortinet FCP - Azure Cloud Security 7.4 Administrator
- FCSS_ADA_AR-6.7: Fortinet FCSS - Advanced Analytics 6.7 Architect
- FCSS_SASE_AD-23: Fortinet FCSS - FortiSASE 23 Administrator
- FCSS_SOC_AN-7.4: Fortinet FCSS - Security Operations 7.4 Analyst
- NSE 6 - FWB 6.4: Fortinet NSE 6 - FortiWeb 6.4
- NSE 8: Fortinet Network Security Expert 8 Written Exam (NSE8 812)
- NSE5_EDR-5.0: Fortinet NSE 5 - FortiEDR 5.0
- NSE5_FSM-6.3: Fortinet NSE 5 - FortiSIEM 6.3
- NSE6_FML-7.2: Fortinet NSE 6 - FortiMail 7.2
- NSE6_FSR-7.3: Fortinet NSE 6 - FortiSOAR 7.3 Administrator
- NSE6_FSW-7.2: Fortinet NSE 6 - FortiSwitch 7.2
- NSE6_FWF-6.4: Fortinet NSE 6 - Secure Wireless LAN 6.4
- NSE7_EFW-7.2: Fortinet NSE 7 - Enterprise Firewall 7.2 (NSE 7 - FortiOS 7.2)
- NSE7_LED-7.0: Fortinet NSE 7 - LAN Edge 7.0
- NSE7_NST-7.2: Fortinet NSE 7 - Network Security Support Engineer 7.2
- NSE7_OTS-7.2: Fortinet NSE 7 - OT Security 7.2 (NSE 7 - FortiOS 7.2)
- NSE7_PBC-7.2: Fortinet NSE 7 - Public Cloud Security 7.2
- NSE7_SDW-7.2: Fortinet NSE 7 - SD-WAN 7.2 (NSE 7 SD-WAN)
- NSE7_ZTA-7.2: Fortinet NSE 7 - Zero Trust Access 7.2