The 500-440 UCCED: Designing Cisco Unified Contact Center Enterprise examination is meant to evaluate an applicant's understanding of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which presents intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.
