01. A report definition user is trying to delete an existing definition but fails. What is the cause?
a) Another user is editing the report at the same time.
b) The Report Definition has an incorrect Data Source configured.
c) The user does not have Read permission for this definition.
d) The Report Definition is being used with an existing report.
02. You are designing a Cisco Unified Contact Center Express system with four requirements: 250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls 20 agents able to answer emails How many premium seats should be purchased?
a) 180 seats
b) 200 seats
c) 150 seats
d) 250 seats
03. How is Mobile Agent implemented?
a) Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.
b) Remote CTI Port DN is used by the agent at login and is where callers are routed when this agent is selected.
c) Both RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.
d) Local CTI Port is good enough for logged-in Mobile Agent and full functionality.
04. Which two files are used to deploy Finesse custom gadgets?
(Choose two.)
a) Python
b) CSS
c) SON
d) JavaScript
e) C++
05. On which server is the Bulk Import Tool run?
a) Primary Administration
b) Administrator Client
c) HDS-DDS
d) Primary Administration and Data Server
06. When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take?
(Choose two.)
a) The WB will check if a media server is set up or not.
b) The WB will drop the call.
c) The WB will ask the ICM script for instruction.
d) The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB
e) It invokes a comprehensive application in the Virtual Voice Browser.
07. What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM?
(Choose two.)
a) Enable the timer entirely.
b) Increase the Maximum Call Duration Timer setting.
c) Disable the timer entirely.
d) Increase the agent logout setting.
e) Enable the timer partially.
08. Where must a Dialed Number be mapped within CCE?
a) Call Type, which in turn points to a scheduled Routing Script
b) Precision queue
c) Skill group
d) Media Server
09. In PCCE 12k, what are two options to manage payloads?
(Choose two.)
a) a custom payload is created during the installation
b) ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload
c) delete the default payload and rebuild with the same members
d) ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload
e) a default payload is created during the installation
10. What are two mandatory ICM AW configurations to get the PCS working properly?
(Choose two.)
a) Configure the Survey DN, CT and associate with the Survey routing script.
b) Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
c) Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
d) Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
e) Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.
Before you write the Cisco Advanced Administration and Reporting of Contact Center Enterprise (500-443) certification exam, you may have certain doubts in your mind regarding the pattern of the test, the types of questions asked in it, the difficulty level of the questions and time required to complete the questions. These Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers (CCEAAR) sample questions and demo exam help you in removing these doubts and prepare you to take the test.