A great way to start the Advanced Unified Contact Center Enterprise Specialization (CCEIT) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Cisco 500-444 certification exam. This study guide is an instrument to get you on the same page with Cisco and understand the nature of the Cisco Contact Center Enterprise Implementation and Troubleshooting exam.
Our team of experts has composed this Cisco 500-444 exam preparation guide to provide the overview about Cisco Contact Center Enterprise Implementation and Troubleshooting exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Cisco CCEIT exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Cisco Contact Center Enterprise Implementation and Troubleshooting certification exam.
Cisco 500-444 Exam Overview:
|
Exam Name
|
Cisco Contact Center Enterprise Implementation and Troubleshooting |
| Exam Number | 500-444 CCEIT |
| Exam Price | $300 USD |
| Duration | 90 minutes |
| Number of Questions | 55-65 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training |
Implementing Cisco Contact Center Enterprise (CCEI) Troubleshooting Cisco Contact Center Enterprise (CCET) |
| Exam Registration | PEARSON VUE |
| Sample Questions | Cisco 500-444 Sample Questions |
| Practice Exam | Advanced Unified Contact Center Enterprise Specialization Practice Test |
Cisco 500-444 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| PCCE Implementation Preparation | 30% |
- Describe planning a PCCE Deployment
- Explain PCCE Deployment and Staging - Describe software preparation - Explain Certificate Administration |
| PCCE Implementation Initialization | 10% |
- Understand Integration Wizard
- Describe a PCCE site addition - Explain CUIC/Live Data/Finesse Integration |
| PCCE implementation – Configuration | 30% |
- Explain the personalization of the PCCE Dial Plan
- Understand deployment from configuration to validation - Explain scripting - Describe Single Sign-On |
| Troubleshooting | 30% |
- Explain the Flows and Process review
- Describe the Diagnostic Framework - Understand Applied CCE Troubleshooting |
Cisco CCEIT Exam Description:
Cisco Contact Center Enterprise Implementation and Troubleshooting v1.0 (500-444) tests a candidate's knowledge of PCCE Implementation Preparation, Initialization, Configuration and Troubleshooting. The courses Troubleshooting Cisco Contact Center Enterprise (CCET) and Implementing Cisco Contact Center Enterprise (CCEI) helps candidates to prepare for this exam.