Cisco 500-445 Certification Exam Sample Questions and Answers

Before you write the Cisco Implementing Contact Center Enterprise Chat and Email (500-445) certification exam, you may have certain doubts in your mind regarding the pattern of the test, the types of questions asked in it, the difficulty level of the questions and time required to complete the questions. These Advanced Unified Contact Center Enterprise Specialization (CCECE) sample questions and demo exam help you in removing these doubts and prepare you to take the test.

The best approach to pass your Cisco 500-445 exam is to challenge and improve your knowledge. To test your learning and identify improvement areas with actual exam format, we suggest you practice with Premium Cisco 500-445 Certification Practice Exam. The practice test is one of the most important elements of your Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) exam study strategy to discover your strengths and weaknesses, to improve your time management skills and to get an idea of the score you can expect.

Cisco 500-445 (CCECE) Sample Questions:

01. How is Chat Watchdog Interval used?

a) to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

b) to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

c) to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

d) to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

02. Which TCP ports need to be opened in the firewall between the Web Server and Application server?

a) 993

b) 2434

c) 9001

d) 15097

03. How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

a) 60 minutes

b) 120 minutes

c) 240 minutes

d) 24 hours

04. Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

a) EECE

b) UCCE

c) Service

d) Partition

05. Which User objects in Enterprise Chat and Email are mapped in UCCE?

a) Agent, Supervisor, Administrator

b) Supervisor, Administrator

c) Agent

d) Agent, Supervisor

06. What are two considerations when installing Web Servers?

(Choose two.)

a) The web server cannot be separated from its corresponding application servers across a firewall.

b) Web server is not mandatory and is optional.

c) Web server components should always be installed along with the application server.

d) Web server components should be installed on a separate VM.

e) The web server can be installed outside the firewall.

07. What is the default value for the email media class set by the installer?

a) Email_media_class

b) Email_ ECE

c) ECE_Email

d) Cisco_email

08. In which two ways are chats transferred?

(Choose two.)

a) Only open chat activities in which the customer has not left the chat session can be transferred.

b) Chats can be transferred to departments directly.

c) Agents can transfer the chat activities based on the Maximum Task limit setting.

d) Agents have unlimited transfers of chat activity.

e) Only one chat activity can be transferred at a time.

09. Which LDAP URL allows configuration in the properties pane under SSO configuration?

a) Ldap://idap_server:3268

b) Ldap://idap_server:443

c) Ldap://idap_server:80

d) Ldap://idap_server:3269

10. When does the workflow assignment service publish a message to the application server?

a) when the agent logs out

b) when a new email is assigned to a user

c) when a new task is created

d) when the agent login in

Solutions:

Question: 01

Answer: d

Question: 02

Answer: c

Question: 03

Answer: a

Question: 04

Answer: c

Question: 05

Answer: d

Question: 06

Answer: d, e

Question: 07

Answer: a

Question: 08

Answer: a, b

Question: 09

Answer: a

Question: 10

Answer: b

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Cisco 500-445 Certification Exam Sample Questions and Answers

Cisco 500-445 (CCECE) Sample Questions:

Solutions:

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