Cisco 500-445 Certification Exam Sample Questions and Answers

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Cisco 500-445 (CCECE) Sample Questions:

01. How is Chat Watchdog Interval used?
a) to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
b) to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
c) to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
d) to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent
 
02. Which TCP ports need to be opened in the firewall between the Web Server and Application server?
a) 993
b) 2434
c) 9001
d) 15097
 
03. How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?
a) 60 minutes
b) 120 minutes
c) 240 minutes
d) 24 hours
 
04. Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?
a) EECE
b) UCCE
c) Service
d) Partition
 
05. Which User objects in Enterprise Chat and Email are mapped in UCCE?
a) Agent, Supervisor, Administrator
b) Supervisor, Administrator
c) Agent
d) Agent, Supervisor
 
06. What are two considerations when installing Web Servers?
(Choose two.)
a) The web server cannot be separated from its corresponding application servers across a firewall.
b) Web server is not mandatory and is optional.
c) Web server components should always be installed along with the application server.
d) Web server components should be installed on a separate VM.
e) The web server can be installed outside the firewall.
 
07. What is the default value for the email media class set by the installer?
a) Email_media_class
b) Email_ ECE
c) ECE_Email
d) Cisco_email
 
08. In which two ways are chats transferred?
(Choose two.)
a) Only open chat activities in which the customer has not left the chat session can be transferred.
b) Chats can be transferred to departments directly.
c) Agents can transfer the chat activities based on the Maximum Task limit setting.
d) Agents have unlimited transfers of chat activity.
e) Only one chat activity can be transferred at a time.
 
09. Which LDAP URL allows configuration in the properties pane under SSO configuration?
a) Ldap://idap_server:3268
b) Ldap://idap_server:443
c) Ldap://idap_server:80
d) Ldap://idap_server:3269
 
10. When does the workflow assignment service publish a message to the application server?
a) when the agent logs out
b) when a new email is assigned to a user
c) when a new task is created
d) when the agent login in

Solutions:

Question: 01

Answer: d

Question: 02

Answer: c

Question: 03

Answer: a

Question: 04

Answer: c

Question: 05

Answer: d

Question: 06

Answer: d, e

Question: 07

Answer: a

Question: 08

Answer: a, b

Question: 09

Answer: a

Question: 10

Answer: b

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