A great way to start the Cisco Renewals Manager (CRM) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Cisco 700-805 certification exam. This study guide is an instrument to get you on the same page with Cisco and understand the nature of the Cisco Renewals Manager exam.
Our team of experts has composed this Cisco 700-805 exam preparation guide to provide the overview about Cisco Renewals Manager exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Cisco CRM exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Cisco Renewals Manager certification exam.
Cisco 700-805 Exam Overview:
|
Exam Name
|
Cisco Renewals Manager |
| Exam Number | 700-805 CRM |
| Exam Price | $80 USD |
| Duration | 60 minutes |
| Number of Questions | 35-45 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training | Cisco SalesConnect |
| Exam Registration | PEARSON VUE |
| Sample Questions | Cisco 700-805 Sample Questions |
| Practice Exam | Cisco Renewals Manager Practice Test |
Cisco 700-805 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Success Foundation | 10% |
- Define customer experience - Explain the stages throughout the customer lifecycle (choosing > using > loving) - Explain the financial implications of these metrics:
- Explain the importance of recurring revenue
|
| Customer Success | 10% |
- Define customer success - Explain the key drivers creating the need for customer success - Explain the customer journey (purchase through adopt) - Explain different IT purchasing and consumption models
- Explain the roles and responsibilities of the customer success team |
| Roles and Responsibilities | 30% |
- Describe the role of a Renewals Manager within the Lifecycle and the integration with various teams
- Explain Renewals Manager tasks |
| Renewals Process | 30% |
- Identify the steps to perform an end-to-end renewals motion with the customer in partnership with the account team - Identify and assess the current customer install base (CX-IB) - Identify the steps for developing a renewal quote - Identify the steps to process exceptions or non-standard elements of a renewal quote - Identify the steps for processing an order/p> - Identify upsell and cross-sell opportunities through renewals motion that can deliver higher value outcomes for the customer and incremental ARR for the vendor (CX Portfolio - Solution Support, Success Tracks, PLS-S) - Analyze risk assessment at T-90, T-60, and T-30 for all contracts, products, and services - Explain the deal management process in CCW-R |
| Cisco Tools and Processess | 20% |
- Explain Smart Accounts and Smart Licensing - Describe the AutoQuote process - Use the visibility provided by tools such as PXP and CX-IB to position products, solutions, and services to the customer - Describe the drivers and the recommendations to improve the Partner Maturity score - Describe the capabilities of Lifecycle Advantage (LCA) - Describe the capabilities of Lifecycle Advantage - Customer Success (LCA-CS) - Describe Cisco programs to support partner renewals (CSPP) |
Cisco CRM Exam Description:
Cisco Renewals Manager v1.1 (CRM 700-805) is a 90-minute exam for a Cisco Partner’s Renewals Manager to demonstrate their knowledge of the Customer Experience (CX) concepts and tools covered in the RM curriculum learning map. Those achieving a passing score on this exam will have met one of the requirements for Cisco Partners seeking a Specialization in Customer Experience.