Avaya 20320T Certification Exam Sample Questions and Answers

Before you write the Avaya Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8 (20320T) certification exam, you may have certain doubts in your mind regarding the pattern of the test, the types of questions asked in it, the difficulty level of the questions and time required to complete the questions. These Avaya AXP On-Prem (formerly Avaya Aura CC Elite) Administrator (ASAC-0018) sample questions and demo exam help you in removing these doubts and prepare you to take the test.

The best approach to pass your Avaya 20320T exam is to challenge and improve your knowledge. To test your learning and identify improvement areas with actual exam format, we suggest you practice with Premium Avaya 20320T Certification Practice Exam. The practice test is one of the most important elements of your Avaya Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8 exam study strategy to discover your strengths and weaknesses, to improve your time management skills and to get an idea of the score you can expect.

Avaya 20320T (Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8) Sample Questions:

01. Which of the following are necessary features when setting up multiple hunt groups in Avaya AXP On-Prem?

(Select two)

a) Redundancy measures

b) Uniform Call Distribution (UCD)

c) Skills-based routing

d) Night service

02. How can you ensure that changes made to a vector are effective without impacting live traffic?

a) Implement changes during low traffic periods.

b) Test changes in a development environment.

c) Apply changes to all vectors simultaneously.

d) Monitor changes in real-time during peak hours.

03. In which use case would a vector with skills-based routing be most effective?

a) When calls need to be directed to agents speaking multiple languages

b) When all agents have the same skill set

c) When calls are straightforward and require minimal specialization

d) When the call volume is consistently low

04. Which tool within the Avaya Experience Platform is typically used to add and configure new agent stations?

a) System Manager

b) Configuration Wizard

c) Administrative Console

d) User Management Interface

05. In the Avaya system, what must be configured simultaneously with agent login IDs for functionality?

a) Agent skills and routing

b) Call forwarding settings

c) Security permissions

d) Station extension mapping

06. What configuration allows for calls to be redirected to other teams if the initial team is unavailable in Avaya AXP On-Prem?

a) Overflow Routing

b) Conditional Routing

c) Time of Day Routing

d) Backup Routing

07. How do feature access codes enhance the functionality of hunt groups in Avaya AXP On-Prem?

a) By facilitating the recording of hunt group calls

b) By providing detailed reports on hunt group performance

c) By enabling on-the-fly addition of members to the hunt group

d) By allowing quick changes to hunt group settings

08. What are the prerequisites for activating new features in AXP On-Prem?

(Select two)

a) Valid licenses for the features

b) Adequate server hardware specifications

c) Training for all users on new features

d) Backup of the current system configuration

09. Which feature of Avaya Aura Call Center Elite R8 supports enhanced customer interaction?

a) Automatic speech recognition

b) Email routing

c) Real-time language translation

d) Skill-based call routing

10. How are emergency dialing features activated in AXP On-Prem?

a) Automatically with initial system setup

b) Through a dedicated emergency settings panel

c) By configuring each handset individually

d) Activation is not required; available by default

Solutions:

Question: 01

Answer: b, c

Question: 02

Answer: b

Question: 03

Answer: a

Question: 04

Answer: c

Question: 05

Answer: d

Question: 06

Answer: a

Question: 07

Answer: c

Question: 08

Answer: a, b

Question: 09

Answer: d

Question: 10

Answer: b

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Avaya 20320T Certification Exam Sample Questions and Answers

Avaya 20320T (Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8) Sample Questions:

Solutions:

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