Avaya 20931T Certification Exam Sample Questions and Answers

Before you write the Avaya Administering Proactive Outreach Manager Specialized (20931T) certification exam, you may have certain doubts in your mind regarding the pattern of the test, the types of questions asked in it, the difficulty level of the questions and time required to complete the questions. These Avaya Proactive Outreach Manager Administrator (ASAC-0035) (Administering Proactive Outreach Manager Specialized) sample questions and demo exam help you in removing these doubts and prepare you to take the test.

The best approach to pass your Avaya 20931T exam is to challenge and improve your knowledge. To test your learning and identify improvement areas with actual exam format, we suggest you practice with Premium Avaya 20931T Certification Practice Exam. The practice test is one of the most important elements of your Administering Avaya Proactive Outreach Manager Specialized exam study strategy to discover your strengths and weaknesses, to improve your time management skills and to get an idea of the score you can expect.

Avaya 20931T (Administering Proactive Outreach Manager Specialized) Sample Questions:

01. How do DNC lists benefit campaigns in POM?

a) They increase the contact rate

b) They ensure compliance with legal standards

c) They enhance the accuracy of targeting

d) They speed up campaign execution

02. In POM, what is the primary function of the Skills Management feature?

a) To assign campaigns to agents based on customer feedback

b) To manage agent schedules and availability

c) To ensure agents are assigned to campaigns matching their skills

d) To track the performance of agents across different campaigns

03. Which tool is used in POM to view detailed system operations and interactions?

a) POM Monitor

b) Campaign Designer

c) Audit Logs

d) System Reports

04. What feature in POM allows administrators to manage system-wide configurations?

a) Rules Editor

b) Global Configurations

c) Filters Management

d) Licenses Management

05. How does the File Splitter function enhance the uploading process in POM?

a) By converting files into a compatible format

b) By encrypting the files for security

c) By compressing the files to reduce size

d) By splitting large files into manageable parts

06. Which are essential features for managing campaigns effectively in POM?

(Choose two)

a) Real-time monitoring

b) Automatic dialing

c) Agent performance tracking

d) License management

07. What are essential features to look for when administering campaigns in POM?

(Choose two)

a) Integration with sales platforms

b) Dynamic content adaptation

c) Budget tracking

d) Automated response handling

08. In POM, which role has the authority to create and modify user accounts?

a) Supervisor

b) Administrator

c) Agent

d) Analyst

09. How can POM administrators customize campaign strategies to target specific customer segments?

a) Through the Filters Editor

b) Via the Contact List Editor

c) Through the Campaign Strategies module

d) By using the Skills Manager

10. Which functionalities are critical when customizing campaign strategies in POM?

(Choose two)

a) Defining target audience parameters

b) Setting performance metrics

c) Adjusting calling times

d) Selecting appropriate communication channels

Solutions:

Question: 01

Answer: b

Question: 02

Answer: c

Question: 03

Answer: a

Question: 04

Answer: b

Question: 05

Answer: d

Question: 06

Answer: a, c

Question: 07

Answer: b, d

Question: 08

Answer: b

Question: 09

Answer: c

Question: 10

Answer: a, d

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Avaya 20931T Certification Exam Sample Questions and Answers

Avaya 20931T (Administering Proactive Outreach Manager Specialized) Sample Questions:

Solutions:

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