A great way to start the Avaya Proactive Outreach Manager Administrator (ASAC-0035) (Administering Proactive Outreach Manager Specialized) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 20931T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Administering Proactive Outreach Manager Specialized exam.
Our team of experts has composed this Avaya 20931T exam preparation guide to provide the overview about Administering Avaya Proactive Outreach Manager Specialized exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Administering Proactive Outreach Manager Specialized exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Administering Proactive Outreach Manager Specialized certification exam.
Avaya 20931T Exam Overview:
|
Exam Name
|
Administering Avaya Proactive Outreach Manager Specialized |
| Exam Number | 20931T Administering Proactive Outreach Manager Specialized |
| Exam Price | $125 USD |
| Duration | 60 minutes |
| Number of Questions | 40 |
| Passing Score | 70% |
| Exam Registration |
OR
|
| Sample Questions | Avaya 20931T Sample Questions |
| Practice Exam | Avaya Proactive Outreach Manager Administrator (ASAC-0035) Practice Test |
Avaya 20931T Exam Topics:
| Section | Objectives |
|---|---|
| POM Fundamentals |
- Overview of POM Concepts
- Accessing POM User Interface - Creating Users and Roles - Creating Contact Lists and DNC Lists - Managing File Splitters - Managing Agents and Supervisors - Administering Campaigns - Using POM Monitor |
| POM Operation Tasks |
- Managing Users and Roles
- Managing Contact Lists and DNC Lists - Managing Agent Scripts and Attributes - Administering Global Configurations - Administering Purge and Holidays - Managing Phone Formats - Managing Rules Editor - Administering Callbacks - Accessing Reports |
| POM’s Advanced Configuration |
- Managing Licenses
- Managing Filters - Managing Skills - Customizing Campaign Strategies - Viewing Audit Logs and Alarms - Overview of API Resources |
Avaya Administering Proactive Outreach Manager Specialized Exam Description:
The Administering Proactive Outreach Manager R4 Specialized Test is a requirement to earn the Avaya Proactive Outreach Manager Administrator (ASAC-0035) credential. This online test has 40 questions and the minimum passing score is 70% (28 of 40 correct). The candidate has 60 minutes to complete this online test.