A great way to start the Avaya Experience Portal with Proactive Outreach Manager Support (ACSS-3305) (Experience Portal with POM Support) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 33140X certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Experience Portal with POM Support exam.
Our team of experts has composed this Avaya 33140X exam preparation guide to provide the overview about Avaya Experience Portal with POM Support exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Experience Portal with POM Support exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Experience Portal with POM Support certification exam.
Avaya 33140X Exam Overview:
|
Exam Name
|
Avaya Experience Portal with POM Support |
| Exam Number | 33140X Experience Portal with POM Support |
| Exam Price | $125 USD |
| Duration | 90 minutes |
| Number of Questions | 61 |
| Passing Score | 66% |
| Exam Registration |
Avaya Learning Center OR PEARSON VUE |
| Sample Questions | Avaya 33140X Sample Questions |
| Practice Exam | Avaya Experience Portal with Proactive Outreach Manager Support (ACSS-3305) Practice Test |
Avaya 33140X Exam Topics:
| Section | Objectives |
|---|---|
| Architecture |
- Explain POM solution and components
- Explain AEP solution architecture and determine its solution components
- Identify the licensing requirements for AEP and POM system features and capacities
- Describe AEP deployment models and zones
|
| Installation |
- Describe the installation requirements of AEP 8.0 and POM 4.0
- Explain the features of POM and High Availability
- Describe how to install the POM database
|
| Configuration |
- Explain the basics of POM campaigns, including how to identify and schedule reports, and defining the rules
- Describe how to configure and initialize Media Processing Platform
- Describe how to configure voice, email, SMS, and Speech Server in AEP
|
| Administration |
- Explain how to set up user accounts for access to the AEP and EPM web interface
- Differentiate between the different AEP call flows
|
| Maintenance |
- Explain the required steps to back up and restore the AEP database
- Describe the maintenance procedures in the AEP system, the distribution of telephony reports, and how to apply patches on EPM and Media Processing Platform
|
| Troubleshooting | - Describe the tools for monitoring, as well as the troubleshooting tools and logs of AEP and POM |
Avaya Experience Portal with POM Support Exam Description:
Avaya Experience Portal with POM Support Certified Exam (33140X) is a requirement to earn the Avaya Experience Portal with Proactive Outreach Manager Support (ACSS - 3305) credential. This exam has 61 questions, and the minimum passing score is 66% (40 of 61 correct). The candidate has 90 minutes to complete this exam.