Avaya 60450T Certification Exam Sample Questions and Answers

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Avaya 60450T (AXP (On-Prem +Connect) Agent) Sample Questions:

01. When configuring the Avaya Experience Platform, which tool is used to define the call routing logic and workflow?
a) Avaya Orchestration Designer
b) Avaya Communication Manager
c) Avaya Session Manager
d) Avaya Contact Recorder
 
02. In the context of the Avaya Experience Platform, what is the purpose of the Avaya Aura® Media Server?
a) To serve as a data storage solution.
b) To manage user authentication and permissions.
c) To handle call routing and session management.
d) To provide media services like announcements, music, and tones.
 
03. How can messaging interactions be enhanced for better user engagement?
a) Automated greeting messages
b) Real-time language translation
c) User status indicators
d) Message archiving
 
04. What protocol is primarily used for signaling in Avaya Experience Platform’s Voice over IP (VoIP) implementations?
a) H.323
b) SIP (Session Initiation Protocol)
c) RTP (Real-time Transport Protocol)
d) SCCP (Skinny Client Control Protocol)
 
05. Which technology is crucial for enabling the 'barge-in' functionality to operate seamlessly in high-volume interaction environments?
a) Cloud-based storage
b) Voice over Internet Protocol (VoIP)
c) Real-time data streaming
d) Advanced encryption standards
 
06. How can the use of contacts be optimized in a customer service context?
a) Enabling direct messaging through CRM
b) Integrating social media profiles
c) Establishing quick dial groups
d) Linking contact records with interaction logs
 
07. How does integrating CRM applications with messaging platforms benefit customer service teams?
a) Provides comprehensive customer profiles during interactions
b) Allows for personalized customer engagements based on past interactions
c) Enables automated data entry and updates
d) All of the above
 
08. In Avaya Workspaces, which advanced integration allows for seamless connectivity with CRM systems to enhance customer interaction data?
a) API gateway
b) Service orchestration
c) Middleware solutions
d) Web services
 
09. What advanced CRM integration feature allows for real-time customer sentiment analysis during messaging interactions?
a) Behavioral modeling
b) Keyword triggering
c) Sentiment scoring
d) Text analytics
 
10. Which protocol is primarily used for real-time, secure messaging in a professional communication platform?
a) FTP
b) XMPP
c) SMTP
d) HTTP

Solutions:

Question: 01

Answer: a

Question: 02

Answer: d

Question: 03

Answer: a

Question: 04

Answer: b

Question: 05

Answer: c

Question: 06

Answer: d

Question: 07

Answer: d

Question: 08

Answer: a

Question: 09

Answer: c

Question: 10

Answer: b

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