A great way to start the Avaya Aura Call Center Elite Support (ACSS-7492) (Administering Aura Communication Manager Specialized) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Avaya 61451T certification exam. This study guide is an instrument to get you on the same page with Avaya and understand the nature of the Avaya Administering Aura Communication Manager Specialized exam.
Our team of experts has composed this Avaya 61451T exam preparation guide to provide the overview about Administering Avaya Aura Communication Manager Specialized exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Avaya Administering Aura Communication Manager Specialized exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Avaya Administering Aura Communication Manager Specialized certification exam.
Avaya 61451T Exam Overview:
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Exam Name
|
Administering Avaya Aura Communication Manager Specialized |
| Exam Number | 61451T Administering Aura Communication Manager Specialized |
| Exam Price | $125 USD |
| Duration | 90 minutes |
| Number of Questions | 60 |
| Passing Score | 70% |
| Exam Registration |
OR
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| Sample Questions | Avaya 61451T Sample Questions |
| Practice Exam | Avaya Aura Call Center Elite Support (ACSS-7492) Practice Test |
Avaya 61451T Exam Topics:
| Section | Objectives |
|---|---|
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Avaya Aura® and Communication Manager Overview
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- Describe Communication Manager in Avaya Aura® Core
- Describe Avaya Aura® Communication Manager Server Options -Describe Avaya Aura® Communication Manager Components |
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CM Interfaces and Forms
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- Describe the various Communication Manager Administration interfaces
- Administer Communication Manager Logins and User Profiles - Use System Manager we interface to administer Communication Manager - Administer the Communication Manager Dial Plan - Define the role of Communication Manager Feature Access Codes (FAC) |
|
Endpoints and Station Administration
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- Identify the different types of endpoints associated with Communication Manager
- Identify the three major types of telephone station hosted by Communication Manage stations, and assign users in Communication Manager - Understand Communication Manager's role in supporting SIP Endpoints |
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System Features
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- Understand the Class of Restriction (COR) feature
- Apply a Class of Restriction (COR) to a Communication Manager object - Understand the Class of Service (COS) feature - Apply a Class of Service (COS) to a Communication Manager object - Define Call Hold, Transfer, and Conference in Communication Manager - Describe the Conference Display feature - Define the parameters required to establish Call Forwarding in Communication Manager - Describe the Priority Calling feature - Define the Bridged Call Appearance feature - Understand how the Bridged Call Appearance feature can be used in a Manager/Assistant relationship - Describe the Call Coverage feature - Describe the Abbreviated Dialing feature - Describe the Autodial feature |
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Station Features
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- Describe the role of the Team Button feature in Communication Manager
- Describe the basic function of the EC500 and Extend Call features |
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Group Features
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- Describe the various Call Pickup features in Communication Manager
- Describe the role of the Station Lock feature in Communication Manager - Describe Basic Hunt Groups and their features - Describe the Call Center ACD and EAS features |
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Announcements and Meet-me Conferencing
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- Describe how Communication Manager handles Announcements
- List the benefits of using System Manager and Avaya Aura® Media Server for Communication Manager Announcements - Describe the Meet-me Conference feature - Create a Meet-me Conference Vector and a Vector Directory Number (VDN) |
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Trunks and Routing
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- Define the different trunk types that are supported in Communication Manager
- Administer different trunk types on Communication Manager - Describe Automatic Alternate Routing (AAR) - Define the role of Facility Restriction Level (FRL) feature in Communication Manager - Describe Uniform Dialing Plan (UDP)
- Describe Alternate Route Selection (ARS)
|
|
Maintenance and Support
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- Describe how Translation data is saved from RAM memory to hard drive
- Take a backup of Communication Manager data - Describe the role of the Alarms, Error, and Event reports for troubleshooting in Communication Manager - List the common Communication Manager troubleshooting commands - Define various types of security monitoring commands - Define various live monitoring and trace commands - Define various types of Communication Manager reports - Define reset system levels for Communication Manager - Understand different types of logs in Communication Manager |
Avaya Administering Aura Communication Manager Specialized Exam Description:
The Administering Avaya Aura® Communication Manager Specialized Test is a requirement to earn the Avaya Aura® Communication Manager Administrator (ASAC-0038) credential. This online test has 60 questions and the minimum passing score is 70% (42 of 60 correct). The candidate has 90 minutes to complete this online test.