Avaya 62520T Certification Exam Sample Questions and Answers

AXP Public Cloud Supervisor Dumps, 62520T Dumps, Avaya AXP Public Cloud Supervisor PDF, 62520T PDF, AXP Public Cloud Supervisor VCE, Avaya AXP Public Cloud Supervisor Questions PDF, Avaya Exam VCE, Avaya 62520T VCE, AXP Public Cloud Supervisor Cheat SheetBefore you write the Avaya AXP Public Cloud Supervisor (62520T) certification exam, you may have certain doubts in your mind regarding the pattern of the test, the types of questions asked in it, the difficulty level of the questions and time required to complete the questions. These Avaya AXP Public Cloud Supervisors (ASUC-0101) sample questions and demo exam help you in removing these doubts and prepare you to take the test.

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Avaya 62520T (AXP Public Cloud Supervisor) Sample Questions:

01. When a supervisor uses the "barge-in" feature, what happens?
a) The call is recorded automatically
b) The supervisor can join the call and interact with both the agent and the customer
c) The call is transferred to another agent
d) The call is placed on hold
 
02. Which feature allows a supervisor to provide real-time feedback to an agent during a call?
a) Call transfer
b) Silent monitoring
c) Whisper coaching
d) Call recording
 
03. What is the main benefit of using the Call Recording feature in Avaya Workspaces?
a) To archive customer interaction data for future reference and quality assurance
b) To generate real-time reports
c) To configure agent workstations
d) To handle billing processes
 
04. How can a supervisor initiate communication with an agent in Avaya Workspaces?
a) By using an external communication tool
b) By sending an email to the agent
c) By configuring the agent's phone settings remotely
d) By sending a direct message through the workspace chat feature
 
05. When creating Dossier reports, what unique feature can be utilized to enhance data presentation?
a) Real-time updating of data
b) Integration with external data sources
c) Advanced graphical data representations
d) Automated data cleansing processes
 
06. What is an effective use of monitoring features for coaching agents in Avaya Workspaces?
a) To provide instant feedback during calls
b) To reduce the frequency of coaching sessions
c) To replace traditional training methods
d) To solely focus on underperforming agents
 
07. When using the Proactive Outreach feature, what must be ensured for compliance with communication regulations?
(Choose Two)
a) Opt-in by customers for receiving communications
b) Use of pre-recorded messages for all interactions
c) Regular updates to the outreach strategy
d) Transparency about the nature of the outreach
 
08. How does creating Dossier reports benefit strategic decision-making?
a) By focusing exclusively on external data
b) By automatically deciding agent shifts
c) By limiting data to only recent interactions
d) By compiling comprehensive data across multiple interactions
 
09. In what way can supervisors customize Historical Reports to better assess agent performance over time?
a) By excluding data older than one month
b) By incorporating peer comparison metrics
c) By focusing solely on positive performance indicators
d) By including only high-priority interactions
 
10. Which features can be added to a Real-Time report in Avaya Workspaces?
(Choose Two)
a) Agent status indicators
b) Customer satisfaction scores
c) Call duration statistics
d) Predictive customer needs analysis

Solutions:

Question: 01

Answer: b

Question: 02

Answer: c

Question: 03

Answer: a

Question: 04

Answer: d

Question: 05

Answer: c

Question: 06

Answer: a

Question: 07

Answer: a, d

Question: 08

Answer: d

Question: 09

Answer: b

Question: 10

Answer: a, c

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