Avaya 73920T Certification Exam Sample Questions and Answers

Before you write the Avaya Call Center Elite Implementation (73920T) certification exam, you may have certain doubts in your mind regarding the pattern of the test, the types of questions asked in it, the difficulty level of the questions and time required to complete the questions. These Avaya Call Center Elite Technical Associate Implement (ASTA-7392) (Call Center Elite Implementation) sample questions and demo exam help you in removing these doubts and prepare you to take the test.

The best approach to pass your Avaya 73920T exam is to challenge and improve your knowledge. To test your learning and identify improvement areas with actual exam format, we suggest you practice with Premium Avaya 73920T Certification Practice Exam. The practice test is one of the most important elements of your Avaya Call Center Elite Implementation (Call Center Elite Implementation) exam study strategy to discover your strengths and weaknesses, to improve your time management skills and to get an idea of the score you can expect.

Avaya 73920T (Call Center Elite Implementation) Sample Questions:

01. Why is understanding the network routing structure important for managing a distributed call center environment?

a) It helps in designing efficient disaster recovery strategies

b) It ensures all locations comply with the same service standards

c) It facilitates better resource allocation based on call load

d) It improves the overall security of the communication system

02. How are historical reporting capabilities used in decision-making for call center expansions?

(Choose Two)

a) To analyze trends in call volume over time

b) To evaluate the effectiveness of marketing campaigns

c) To track changes in customer satisfaction levels

d) To identify underperforming call centers

03. A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is waiting in the queue?

a) Agent Stations

b) Vectors

c) Skills

d) Hunt Groups

04. What impact does the implementation of a hierarchical dialing plan have on Avaya Aura® Call Center Elite's performance?

a) Reduces the number of possible dialing errors

b) Increases the call setup time

c) Enhances the flexibility in call routing

d) Decreases the system's overall call capacity

05. For a basic Avaya Aura® Call Center Elite system, which component acts as the interface for third-party integrations?

a) Application Enablement Services

b) Media Gateway

c) Session Border Controller

d) SIP Enablement Services

06. In a high-availability Avaya Aura® Call Center Elite configuration, which component is crucial for system redundancy?

a) Additional DSP resources

b) Secondary Media Server

c) Tertiary Ethernet Switch

d) Duplicate SIP Trunk

07. A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?

a) Agent IDs

b) VDNs

c) Agent Stations

d) Skills

08. Which two parameters must be configured to allow Service Observing while off site?

(Choose two.)

a) Service Observing Listen Only Access Code

b) COR – Restriction Override set to all

c) Telecommuter

d) Service Observing (Remote/By FAC)

09. How does Avaya Aura® Call Center Elite ensure the correct assignment of calling permissions and restrictions?

a) Using automated scripts that adjust based on time-of-day

b) Via manual adjustments made by supervisors

c) Through real-time analysis of call traffic

d) By using predefined templates based on job roles

10. What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

a) Automatic Number Identification (ANI)

b) Basic Call Management System (BCMS)

c) VuStats

d) Service Level Maximizer (SLM)

Solutions:

Question: 01

Answer: c

Question: 02

Answer: a, d

Question: 03

Answer: b

Question: 04

Answer: c

Question: 05

Answer: a

Question: 06

Answer: b

Question: 07

Answer: c

Question: 08

Answer: a, d

Question: 09

Answer: d

Question: 10

Answer: b

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Avaya 73920T Certification Exam Sample Questions and Answers

Avaya 73920T (Call Center Elite Implementation) Sample Questions:

Solutions:

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