A great way to start the Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers (CCEAAR) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Cisco 500-443 certification exam. This study guide is an instrument to get you on the same page with Cisco and understand the nature of the Cisco Advanced Administration and Reporting of Contact Center Enterprise exam.
Our team of experts has composed this Cisco 500-443 exam preparation guide to provide the overview about Cisco Advanced Administration and Reporting of Contact Center Enterprise exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Cisco CCEAAR exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Cisco Advanced Administration and Reporting of Contact Center Enterprise certification exam.
Cisco 500-443 Exam Overview:
|
Exam Name
|
Cisco Advanced Administration and Reporting of Contact Center Enterprise |
| Exam Number | 500-443 CCEAAR |
| Exam Price | $300 USD |
| Duration | 90 minutes |
| Number of Questions | 45-55 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training |
Administering Advanced Cisco Contact Center Enterprise (CCEAA) Reporting Cisco Contact Center Enterprise (CCER) |
| Exam Registration | PEARSON VUE |
| Sample Questions | Cisco 500-443 Sample Questions |
| Practice Exam | Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers Practice Test |
Cisco 500-443 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Overview | 20% |
- Understand architecture and components
- Understand PCCE protocols - Explain PCCE call flow - Describe PCCE access |
| Advanced Scripting and Data Exchange | 15% |
- Understand CCE Data Exchange
- Describe Call Studio Scripting - Build CCE Scripting |
| CUCM Initiated Call Flows | 15% |
- Understand transfer types
- Utilize CVP Call Flow models |
| Advanced Configuration | 20% |
- Deploy Finesse gadgets
- Implement mobile agents - Implement PCS |
| Tools | 10% | - Implement Bulk import tool |
| Reporting | 10% |
- Understand CUIC foundations
- Utilize CUIC administration and operations console - Describe CUIC attributes - Utilize CUIC customization report |
Cisco CCEAAR Exam Description:
This exam tests a candidate's knowledge of PCCE architecture and components, advance scripting and data exchange, CUCM initiated call flows, advanced configuration, tools, and reporting.