A great way to start the Advanced Unified Contact Center Enterprise Specialization (CCECE) preparation is to begin by properly appreciating the role that syllabus and study guide play in the Cisco 500-445 certification exam. This study guide is an instrument to get you on the same page with Cisco and understand the nature of the Cisco Implementing Contact Center Enterprise Chat and Email exam.
Our team of experts has composed this Cisco 500-445 exam preparation guide to provide the overview about Implementing Cisco Contact Center Enterprise Chat and Email exam, study material, sample questions, practice exam and ways to interpret the exam objectives to help you assess your readiness for the Cisco CCECE exam by identifying prerequisite areas of knowledge. We recommend you to refer the simulation questions and practice test listed in this guide to determine what type of questions will be asked and the level of difficulty that could be tested in the Cisco Implementing Contact Center Enterprise Chat and Email certification exam.
Cisco 500-445 Exam Overview:
|
Exam Name
|
Implementing Cisco Contact Center Enterprise Chat and Email |
| Exam Number | 500-445 CCECE |
| Exam Price | $300 USD |
| Duration | 90 minutes |
| Number of Questions | 55-65 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training | Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) |
| Exam Registration | PEARSON VUE |
| Sample Questions | Cisco 500-445 Sample Questions |
| Practice Exam | Advanced Unified Contact Center Enterprise Specialization Practice Test |
Cisco 500-445 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| ECE Deployment | 40% |
- Describe Enterprise Chat and Email Components and Deployment Model
- Explain ECE Installation process - Define ECE Best Practices - Prepare PCCE for ECE and Integration |
| ECE Administration and Configuration | 20% |
- Explain ECE Administration Tasks
- Configure ECE - Explain ECE Queues |
| ECE Email Administration | 10% |
- Explain ECE Email Administration
- Describe Workflows - Explain CCE Scripting for Email and Storage Management |
|
ECE Chat Administration
|
10% |
- Configure ECE for Chat
- Describe Chat Entry Points - Explain Chat Operation and Chat Customization |
| ECE Features and Troubleshooting | 20% |
- Describe ECE Report types
- Explain Agent Single Sign-on for ECE - Troubleshoot ECE |
Cisco CCECE Exam Description:
Implementing Cisco Contact Center Enterprise Chat and Email v1.0 (CCECE 500-445) exam is associated with the Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers. This exam tests a candidate's knowledge of deploying and administering Cisco Enterprise Chat and Email (ECE). The course Implementing Cisco Contact Center Enterprise Chat and Email helps candidates to prepare for this exam.